Returns & Exchanges

At Something Went Wrong, we understand that tech doesn't always perform as expected, so we offer a hassle-free 30-day return policy for all electronic devices. Whether it's a hardware defect or a change of heart, we are committed to making your troubleshooting process a smooth one.

Return Process

• 1.
  Initiate Your Request

  Log into your account portal and select the 'Report an Error' button next to your recent order to generate a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare the Hardware

  Securely pack the item in its original packaging, ensuring all cables, manuals, and accessories are included to qualify for a full refund.

• 3.
  Attach Shipping Label

  Print the prepaid shipping label provided via email and affix it clearly to the exterior of your package before dropping it off at any authorized courier location.

• 4.
  Diagnostic & Refund

  Once our technicians receive and inspect the device to confirm the issue, we will process your refund or exchange within 5 to 7 business days.